FAQ
General queries
How do I get a quote or specification for my project?
Please send us your door and window schedule, together with your preferred finish and required delivery date. We will confirm the appropriate products, quantities and current lead times for your project.
Can I see or try a finish before I order?
Yes. Our Finish Sample Packs allow you to assess colour and material character before specifying products for your project. Please contact our team to arrange a pack, or to discuss bringing samples to your studio or site.
Do you have a technical catalogue or product datasheets?
Yes. Please contact our team and we will send the current technical catalogue or the relevant product datasheet, covering dimensions, fixing centres, compatibility and the components included.
Do you offer a guarantee?
Classic and Heritage products carry a 10-year mechanical guarantee and a 10-year finish guarantee. If you have a question about a specific product or finish, please contact us and we will confirm the cover that applies.
What is your returns policy?
Our returns policy is set out in full here.
How do I apply for a trade account?
Please complete our trade account application, and a member of our team will be in touch to confirm your terms and set up your account.
Hardware queries
Is your hardware suitable for external doors and windows?
Yes. Our hardware is made from solid brass and designed for use on external doors and windows, with coordinating finishes available across the door, window and cabinet hardware throughout a property.
Are handles sold individually or in pairs?
Door and window handles are supplied as a pair unless the product page states otherwise. Please check the individual listing for the exact contents.
Is your window hardware suitable for UPVC or aluminium frames?
Our hardware is designed to suit traditional timber doors and windows, including modern multipoint locking systems. If you are specifying for UPVC or aluminium frames, please contact us to confirm compatibility before ordering.
Can I coordinate hardware across doors, windows and cabinets in one finish?
Yes. Our finishes are designed to coordinate across the entrance, window and cabinet hardware, so the same finish family can be carried throughout a property.
Get in touch
Have a question about your project or an order? Our team is available Monday to Friday, 10.00am to 4.30pm.